How we can work together to ensure influnecers to the right thing
Most influencers who join your marketing program will do the right thing by your brand. Occasionally you will find influencers who misuse their influencer discount codes by creating personal orders or by spamming them across the web.
To protect you from this issue, we have a robust anti-fraud system that automatically detects and blocks personal orders. You'll receive a notification from us when such an event occurs.
Here is what you need to do to protect your brand:
You can disable automatic approval of new influencer sign-ups and force influencers to provide their social media accounts. This can be done via
my account > store settings > business rules. This has the added benefit of making your marketing program feel more exclusive.
We recommend you outline your T&Cs to all new influencers clearly. This can/should be done by ensure that you have customised the followed:
- Create a T&Cs page and add a URL to your T&Cs page to your sign up page (via
my account > store settings > signup page). You can use this guide as a template.
- Customise your new influencer welcome email template (via
my account > store settings)
- Ensure your promotion policy is correctly set up
If you no longer wish to partner with the influencer, you can delete their account (from the influencers page) or you can revoke their account temporarily (from the influencer codes page).
You can void any influencer commission that they have earned. You can do this from the orders page. Simply select the orders in the table that you want to cancel and then click the 'Cancel commission' button at the bottom of the page. If you make a mistake, this can be reversed.